Frequently Asked Questions
Everything you need to know about your Rat Betty order.
What materials are used in your jewelry?
All Rat Betty pieces are handcrafted using high-quality 925 sterling silver and ethically sourced gemstones to ensure durability and style.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days. International shipping can take between 7-14 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original, unworn condition with all packaging included. Please note that earrings are non-returnable for hygiene reasons.
How can I find my ring size?
We provide a comprehensive size guide on each product page. If you are between sizes, we generally recommend sizing up for the most comfortable fit.
Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and delivery times are calculated at checkout based on your specific destination.
How should I care for my jewelry?
To keep your pieces looking their best, avoid contact with harsh chemicals, perfumes, and water. Store them in a cool, dry place and polish occasionally with a soft microfiber cloth.